Great Times Travel Academy

Learn the travel industry.
Master the systems.

Practical training in travel consultancy, reservations, GDS platforms, ticketing, tour operations and agency management — taught by the people who do this work every day at a working Nairobi agency.

A classroom, not a playlist.

Every course is lessons, notes, exercises and checks, with your progress kept as you go.

  • Recorded lessons

    Watch at your own pace, rewatch the parts that matter.

  • Notes you keep

    Every lesson has written material you can come back to.

  • Exercises

    Practical tasks on realistic bookings, not multiple choice about theory.

  • Knowledge checks

    Short checks so you find out what did not land.

  • Live classes

    Scheduled sessions with a trainer, on the courses that include them.

  • Progress you can see

    Your place in the course is kept; pick up where you stopped.

Five pathways.

These are the areas the academy teaches in. Courses are written and released pathway by pathway — the full syllabus for each is published, including what is assessed and what completion requires.

Travel consultancy & agency operations

The work of serving a customer end to end, from first enquiry to a settled invoice.

  • Introduction to travel consultancy
  • Customer service and communication
  • Quotations and costing
  • Invoicing and payment processes
  • Hotel reservations and vouchers
  • Starting and running an agency

GDS & airline reservations

Reservation systems as they are actually used: building bookings, pricing them, servicing them.

  • GDS fundamentals
  • Amadeus
  • Galileo / Travelport
  • Sabre
  • Passenger name records
  • Availability and itinerary construction
  • Ticketing concepts and fare rules
  • Exchanges, refunds and servicing

Tour operations & holiday packaging

Putting an itinerary together that works on the ground and still makes money.

  • Itinerary development
  • Hotel and transport coordination
  • Safari costing
  • Destination knowledge
  • Tour logistics
  • Supplier management

Travel business management

Running the agency itself: the sales, the money and the reporting behind it.

  • Agency setup
  • Sales and marketing
  • Client management
  • Financial management
  • Supplier relationships
  • Business reporting

Specialist travel operations

The areas that need their own training: visas, corporate desks, documentation.

  • Visa application administration
  • Corporate travel management
  • Travel documentation
  • Customer care
  • Travel insurance concepts
  • Travel technology

Where this is up to

The classroom is built. The courses are being written.

The platform works — lessons, notes, exercises, progress and enrolment are all running. What takes time is the teaching: each course needs a finished syllabus, a trainer and its materials before it opens.

So the catalogue shows exactly what you can enrol on today, and nothing else. If it is empty, that is the honest answer rather than a list of courses nobody could teach you yet.

A Great Times certificate records that you completed a course with us. It is not a professional accreditation, and training covering Amadeus, Galileo or Sabre is our own — not endorsed by or affiliated with those companies.

See what is open