Terms of Service

1. Our Services

We provide travel-related services, including tours and safaris, holiday packages, accommodation reservations, transport arrangements, corporate travel and other travel services as agreed with the client.

2. Bookings and Payments

All bookings are subject to availability and confirmation. A booking will only be considered confirmed once the required payment or deposit has been received and written confirmation has been issued.

Payment terms, including deposit amounts, balance due dates and accepted payment methods, will be communicated during the booking process.

3. Prices

Prices are based on the information and rates available at the time of quotation. Prices may change due to factors beyond our control, including changes in supplier rates, taxes, park fees, fuel costs, exchange rates, or government regulations. Any applicable changes will be communicated to the client.

4. Cancellations and Amendments

Cancellation and amendment requests must be made in writing. Applicable cancellation charges may vary depending on the services booked and the policies of our suppliers, including airlines, hotels and other service providers.

5. Travel Documents

Clients are responsible for ensuring they have valid passports, permits, vaccination certificates and any other documents required for their journey. We can provide guidance where possible, but final responsibility remains with the traveller.

6. Travel Insurance

We strongly recommend that all clients obtain appropriate travel insurance covering, where applicable, medical emergencies, cancellations, delays, loss of luggage and other unexpected events.

7. Client Responsibilities

Clients are expected to comply with local laws, park rules, safety instructions and reasonable directions provided by guides, drivers and service providers. We reserve the right to refuse or discontinue services where a client's conduct puts themselves, others, wildlife, or property at risk.

8. Changes to Itineraries

Travel plans may occasionally change due to weather, road conditions, wildlife movements, safety concerns, flight schedules, government regulations, or other circumstances beyond our reasonable control. We will make reasonable efforts to provide suitable alternatives where possible.

9. Limitation of Liability

While we take reasonable care in arranging travel services, some services are provided by independent third parties such as airlines, hotels, transport providers and activity operators. We are not responsible for events beyond our reasonable control or for the acts or omissions of independent service providers, except where liability cannot legally be excluded.

10. Website Use

The content on this website is provided for general information. You may not copy, reproduce, distribute, or use our website content for commercial purposes without our prior written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you agree to the collection and use of information as described in that policy.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Kenya, unless otherwise required by applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website.

14. Contact Us

If you have any questions about these Terms of Service, please contact us.